Privacy Policy

Controller and scope of this policy

updateslo, established at 14 Walcot Yard, Bath BA1 5BG, United Kingdom, is responsible for the processing of personal data on updateslo.com. For questions about data protection, write to [email protected] or call 01225 480317. The notice covers this website as a whole, including the messages that reach us through it.

This site is not directed at children, and we do not knowingly process their data. Parents or guardians who notice that a child has contacted us can ask us at [email protected] to remove the message from our records.

Which data we process

Opening this website leaves a few technical traces with our hosting provider: the address of your device, the moment of the visit, the page opened and basic details about the browser. We use them only to run the site safely and to find the cause of technical errors.

Writing to us by email or through the form means that your contact details and the content of your message reach us. We use them to understand your request and to answer it, and we ask only for what a reply requires.

Why we process data

We process data to make the website available, to answer enquiries, to prepare or perform contracts, to keep our business records in order and to protect the site against misuse and technical faults.

Each use of data has a ground of its own: your consent, a contract or the talks that lead to it, an obligation we have to meet, or our legitimate interest in running this site securely. You are free not to give us details, but without them an answer may not be possible.

Cookies and similar technologies

We limit cookies and comparable techniques to what the website needs in order to work. No advertising networks, cross-site tracking or profiling tools are used, and a choice you make in a cookie notice is stored only in your own browser.

Stored entries can be reviewed and deleted at any time in the settings of your browser, where you can also block them for the future. Blocking everything may affect the parts of the site that depend on such entries.

Service providers and transfers abroad

We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.

Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.

How long we keep data

Information is kept no longer than its purpose calls for. Once that purpose has been met and no duty to keep it remains, we erase it or remove everything that would link it to you.

Technical log entries are deleted automatically after a short time. Enquiries and the correspondence that follows are kept while they may still be needed, and documents covered by tax or commercial law for the statutory period.

How we protect data

Technical and practical safeguards protect the data we hold against loss, alteration and access by people who are not entitled to it. Where your browser supports it, the connection to this website is encrypted.

No transmission over the internet can be guaranteed to be completely secure, so we cannot exclude every risk. Within our company, access to the messages we receive is limited to the people who answer them.

Your rights and how to use them

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

A message to [email protected] or a letter to our postal address is enough to use any of these rights. To make sure that information reaches the right person, we may ask you to confirm who you are, and we reply within the period the law sets.

If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.

Updates

We may update this policy when the website, our services or the legal requirements change. The version published on this page, carrying the date shown above, is the one that applies to your visit.

Each new version replaces the previous one without a separate notice. Where a change concerns processing that depends on your consent, we obtain fresh consent before it applies.